The AI Selection Framework Most Leaders Get Backwards

The AI Selection Framework Most Leaders Get Backwards

AI Assistants, AI Agents, and AI-enabled Apps aren't variations of the same thing. They represent completely different interaction models with completely different risk profiles. When an AI Assistant generates a bad answer, you delete it. When an AI Agent takes a bad action—approves a refund, triggers a payment—the consequences are operational and financial.

Only 5% of AI pilots achieve rapid revenue acceleration. The other 95% stall because leaders choose based on sophistication rather than diagnosing the nature of their work.